Track my order

Your tracking link is in your email

As soon as your order leaves us we send a shipping confirmation with a tracking link in it. That link is the fastest way to see where the parcel is, and it updates as the courier scans it.

Cannot find the email?

Check spam and promotions, and search your inbox for train.VOLT. The confirmation goes to the email address used at checkout, which is not always the one you expect.

Or sign in to your account

Your account holds every order you have placed, with its tracking link.

1. Go to your account.
2. Enter the email you ordered with. We send you a code, so there is no password to remember.
3. Open the order to see its status and tracking.

Not shipped yet

We aim to process in stock orders within 1 to 3 working days. Until it ships there is no tracking to see, because the courier has not scanned it yet. Full detail is on the shipping and delivery page.

Tracking has not moved

Courier tracking often sits still for a day or two in transit and then jumps several steps at once, which is normal. If it has not updated for several days, email us and we will chase it.

Still nothing

Email us with your order number and we will chase the courier for you. You do not need to have worked out what went wrong first.