Returns and exchanges

Start by contacting us

There is no returns portal. Email us with your order number and what went wrong, and we will tell you what to do next. A person reads it and replies within one working day.

Before you post anything

Do not send an item back before a return has been agreed with us. Anything that arrives without an agreed return cannot be accepted, and that is the most common way a return goes wrong.

The window

You have 30 days from receiving your item to request a return.

What condition it needs to be in

Items need to come back in the same condition you received them: unworn or unused, with tags on, and in the original packaging.

Where to send it

We confirm the address, and who covers the postage, when we agree the return. Please wait for that email rather than posting anything early. Returns are handled at our fulfilment warehouse:

train.VOLT Returns
c/o Peak Health Distribution Ltd
Clay Street
Kingston upon Hull
HU8 8HA
United Kingdom

Exchanges

Wrong size is the most common reason people get in touch. Tell us the size you need when you email and we will sort it out with you directly.

What we cannot take back

• Custom and personalised items, including special orders, because they are made for you.
• Personal care goods once opened.
• Anything damaged by wear beyond normal training use.

Faulty items

If a magnet fails, a strap gives or a seam opens in normal training, that is on us. Send a photo with your order number and we will put it right.

Your statutory rights

The returns window does not apply to manufacturing faults. Your rights under the Consumer Rights Act 2015 stand alongside everything on this page.

Refunds

Once your return reaches us and has been checked, the refund goes back to the original payment method. We will email you to confirm when it has been sent.