Privacy policy

Last updated: 7 September 2026

The short version

  • We collect what we need to fulfil your order, answer you and keep the store secure.
  • Marketing is consent based and you can withdraw it at any time.
  • You can ask for a copy of your data, a correction, or a deletion.
  • The full privacy policy is the version that binds.
The binding version

This page is the plain English version. The full privacy policy is the one that binds, and it is the version to read if the two ever seem to differ.

What we collect

Your contact details, your order information, your account information if you create one, and whatever you write to us when you get in touch. We also collect usage data and cookies as you browse the site.

What we use it for

Fulfilling your order, answering you when you contact us, keeping the store secure and preventing fraud, improving how the site works, and, where you have agreed to it, marketing.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, move it somewhere else, restrict how we use it, or withdraw a consent you have given. Which of these apply depends on where you live, and they are not absolute. Email info@trainvolt.co.uk and we will pick it up.

How long we keep it

It depends what the information is for, including whether we still need it to run your account or to meet a legal obligation.

Security

Worth reading

No security is perfect and nothing sent over the internet is completely safe in transit. Please do not send us sensitive or confidential information through an insecure channel.

Questions

Email info@trainvolt.co.uk.

Still not clear?

Email us and a person replies within one working day.

Contact us